Repairs lighters

It works or we fix it free.™

We don't make that promise lightly. We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Whether a windproof lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come - we guarantee it!

Before sending your lighter, please review the following:

Instructions & Warranty (select your language and product)
Check the Windproof lighter instructions on routine maintenance (wick, flint, and lighter fluid.) If you find your Zippo lighter still does not function properly, please follow the repair steps.

1. Prepare Zippo Lighter To Ship

  • Remove the insert from the Zippo lighter case.
  • Allow all lighter fluid to evaporate for two days.
  • Replace inside unit in lighter case.

*Note lighter inside units are not repaired. Normal repair procedure is to replace the original inside unit with a brand new inside unit. The original will not be returned unless stated on the repair form.

2.  Packing Zippo Lighter

  • Please attach a short note with your name, address, telephone number, e-mail address and description of the problem.
  • Pack the Zippo lighter in a padded envelope or small package.

3. Sending Zippo Lighter

Send your package to the Zippo Repair Clinic with a tracking number and insurance:

Zippo European Repair Clinic

Groendahlscher Weg 87

46446 Emmerich am Rhein

Deutschland

For Customers in all other countries:

Do not send your windproof lighter to the U.S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.