The Zippo European Repair Clinic handles all repairs sent in by owners of a Zippo product (lighters, candle lighters, hand warmers).
Unfortunately, we are currently behind with our repair service due to sick-leave, so a repair can take about 8-9 weeks instead of the 4 weeks Zippo is used to. We ask for your understanding and will do everything in our power to process the pending requests as quickly as possible. Once repaired, your product will automatically be sent back to you.
Instructions & Warranty (select your language and product)
Before sending your Flex Neck Utility lighter for repair, check the instructions and warranty information. If your Flex Neck Lighter still does not function properly and is within the warranty period, please follow the repair steps below.
*Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
*When sending a Utility lighter for repair, it will be replaced with a standard model (colour may vary) similar in style.
Send your package to the Zippo Repair Clinic with a tracking number and insurance.
Zippo European Repair Clinic
Groendahlscher Weg 87
46446 Emmerich am Rhein