Order FAQ

Order FAQ

Do I need to have an email address?

A valid email address and phone number is needed to place an order online. If you do not have a valid email address, you can place your order by calling +49 (0)2822 600 650, Monday – Friday 8 am to 4.30pm

When will my debit/credit card be charged?

Your card will be authorized payment is taken immediately.

What is the order cancellation policy?

Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges, at present this is section. Generally shipping and handling charges are not refundable.

How long does my order take to ship?

After payment has been received, your order will be shipped from our distribution centre within 5 business days. Orders that include customized product will ship in 10 to 15 business days. You can check on current order status by logging into your account.
Orders are shipped Monday - Friday only. We are closed bank holidays: New Year's Day, Easter, and Christmas.

Can I expedited shipping?

zippo.de does not currently offer expedited shipping.

Can I ship to an international address?

Unfortunately we are unable to ship to international addresses. If you are outside of Germany, please visit the authorized Zippo retailer/distributor in your country.